After all, the business would need it when Foxwoods reopened in a few months. With the slot machines silenced and spa chairs empty, the analytics team at Foxwoods used the downtime to devise a more proactive analytics strategy. “By the time we provided the data one or two weeks later, the information was less relevant, which resulted in missed opportunities.” “We got a ton of data requests, and it became a queuing system,” says David Garcia, Executive Director of Analytics and Optimization at Foxwoods. Since 2003, the Connecticut resort has successfully used SAS to report on operational data. For Foxwoods, this came in the form of a new analytics strategy. When the COVID-19 pandemic caused North America’s largest hotel casino to shut its doors in March 2020, the once bustling 9 million square-foot destination resort – with seven casinos, four hotels, 35 restaurants and 80 shops – fell quiet for the first time in its history.Įvery challenge presents hidden opportunities. Mashantucket Pequot Museum & Research Center – Open Wednesday – Saturday, this Native American history museum, includes life-sized dioramas & a 16th-century village.Foxwoods Resort Casino relies on SAS ® Viya ® to determine optimal staffing, enhance the guest experience and maximize profitsįor more than 30 years, Foxwoods Resort Casino weathered blizzards, hurricanes and national crises to remain open every second of every day. There are tons of food and drink options for a really fun night out! High Rollers Luxury Lanes & Sports Lounge – If you want to go bowling make sure you get there before 8 PM and put your name down. You can book a private game with just you and your crew or you can escape with others. Spellbound Escapes – If you like escape rooms there are two fun escapes to try at Foxwoods Resort. From Kate Spade to Coach, Michael Kors, and H&M, there are so many great stores, and deals to check out! Tanger Outlets Foxwoods- A girl’s trip isn’t complete without some shopping in my opinion and the Tanger Outlets at Foxwoods Resort didn’t disappoint. While obviously, Foxwoods Resort Casino is a casino, there are so many other experiences to check out. G Spa indoor pool and outdoor terrace The Best Things To Do At Foxwoods Resort Casino (that don’t include gambling!)

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